Refund policy

Returns

Products (except customized item) may be returned within 30 days of receipt. Returned products must be in new, fully functional, and undamaged condition. Returns must include the original box, packing materials, manuals, and accessories. All returns must have a return authorization number (RA) and will be subject to a 20% restocking fee. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected and Oceanstar reserves the right to adjust the refund depending upon the condition of the returned product. To obtain a RA number, please contact customer service at 1-909-709-8434 or email, with your order number, model number and reason for return. Please note: this only applies if your order was purchased directly from Oceanstar Design Group Inc. online store. If your order was purchased through one of our authorized retailer, you will need to contact them directly regarding returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@oceanstardesign.com.

Damaged Shipments

If your package arrives damaged, please contact us within 72 HOURS of delivery at 1-909-709-8434 or via email at support@oceanstardesign.com to report any damages and arrange for a replacement. Sometimes damage from shipments may not be visible, so it is very important that you carefully check your new merchandize. If the damage is obvious upon delivery, you should refuse the shipment and note the damages to the driver. Then call or email us immediately to arrange for a replacement. Damaged shipments cannot be returned for full refund or credit toward other Oceanstar products, only replacement of the same item.

To Obtaining RA (Return Authorization)

Please contact our customer service at 1-909-709-8434 to obtain a RA number. All returns must have a valid RA number, or the shipment will be refused at our warehouse. Once a RA number is issued, the merchandize must be returned within 15 days. The RA number expires after 15 days and will not be extended or renewed. You are responsible for all expenses associated with the return shipment of the product to us. You are also responsible for properly packing the product in its original packaging and including all product manuals, parts and accessories as well as insuring the value of the item. Any shipping damages that occur will be your responsibility to handle with the shipping agent. We reserve the right to adjust or deny a full refund of the purchase price if the product is not returned in this manner.