Products (except customized item) may be returned within 30 days of receipt. Returned products must be in new, fully functional, and undamaged condition. Returns must include the original box, packing materials, manuals, and accessories. You are also responsible for properly packing the product in its original packaging, including all product manuals, parts and accessories, as well as insuring the value of the item. Any shipping damages that occur will be your responsibility to handle with the shipping agent. All returns must have a return authorization number (RA) and will be subject to a 20% restocking fee. Without an RA number the shipment will be refused at our warehouse. Once an RA number is issued, the merchandise must be returned within 15 days. The RA number expires after 15 days and will not be extended or renewed. You are responsible for all expenses associated with the return shipment of the product to us. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected, and Oceanstar reserves the right to adjust the refund depending upon the condition of the returned product.
Obtaining An Return Authorization (RA) Number
To obtain a RA number, please contact customer service at 1-909-708-8434 or email, with your order number, model number and reason for return. Please note: this only applies if your order was purchased directly from Oceanstar Design Group Inc. If your order was purchased through one of our authorized retailer, you will need to contact them directly regarding returns.
If your package arrives damaged, please contact us within 72 HOURS of delivery at 1-909-708-8434 or via email at firstname.lastname@example.org to report any damages and arrange for a replacement. Sometimes damage from shipments may not be visible, so it is very important that you carefully check your new merchandise. If the damage is obvious upon delivery, you should refuse the shipment and note the damages to the driver. Then call or email us immediately to arrange for a replacement. Damaged shipments cannot be returned for a full refund or credited toward other Oceanstar Design products. Only replacements will be given for damaged items. Please contact our customer service at 1-909-708-8434 to obtain a RA number.